Yes. Orders can be cancelled up to two hours after being placed by contacting the billing department via our chat feature. Orders placed after two hours need to follow the return process.
We currently accept payment by credit card. Please contact us if you cannot use a credit card for payment.
Yes. Taxes are calculated based on the shipping address.
Compatibility is included on each product page. Please reach out to our sales and support teams if you have any questions. We’re here to help you build the right hardware setup for your business.
Unfortunately, we can’t change the shipping method on an order after the order has been placed.
We ship to Australia.
Hardware orders placed before 12 PM (AEST) usually ship out the same day. If your order is placed after 12 PM (AEST), it should ship the following day.
If you order multiple products, they may ship at different times.
We use different carriers based on shipping address. The carrier information will be included as part of your tracking information.
Standard shipping is free on all orders. Shipping is calculated by weight for expedited orders.
Taxes are calculated at checkout. Duties, if applicable, and any related charges are charged to you by the carrier.
Your hardware should reach you in five to seven business days.
If an item is out of stock, shipping may be delayed. If this happens, we will notify you at the time of your order or soon after.
Expedited shipping is available on most items. Options are presented during checkout.
Returns must be initiated within 30 days of receiving hardware. For exchanges, a restocking fee may apply. Please note that if you are returning hardware for a minor issue, we reserve the right to repair or replace the affected product.
Refunds are issued when the hardware is returned and processed. Any shipping charges incurred at the time of sale will not be refunded. Credit will be paid to the credit card used to place your original order. This usually takes about four weeks from start to finish.
Follow these steps to return or exchange an item.
1. Contact us to initiate a return or exchange within 30 days of receipt.
2. Ship your product(s) back with all original manuals, cables, materials and packaging within 14 days of receiving your labels.
3. Return your product(s) in the same original, new condition.
4. Once your hardware is received a credit will be processed within 14 days. A refund is issued and you'll receive an email containing the credit invoice.
5. For exchanges, a new, separate order can be placed for a new product at any point in this process, on your own through the Lightspeed hardware store website.
Yes. We offer a limited thirty (30) day warranty beginning from the date that products are shipped to you.
For minor defects, we may repair or replace the product without charge for either labour or parts. For repairs and replacements, you may follow the exchange process. For major defects or if Lightspeed is unable to repair or replace the Hardware, we will issue a refund for the net purchase price paid for the affected product.
Following expiration of the limited warranty period, you may still be covered by the relevant product manufacturer’s warranty. You will receive the manufacturer’s warranty and contact information together with the hardware.
Extended warranties are not available.
To benefit from our product warranty, you must have verified no later than five (5) business days from receipt of Hardware that shipment was accurate and complete. If we deem a product defective and under warranty, we will send a replacement overnight to arrive the next business day (Monday-Friday).
You must return the defective product and all attachments back to Lightspeed. We return the product to the manufacturer for credit, so we must receive the defective product back within ten (10) business days.
